Because we are a very small operation, orders ship within 7 days of purchase. Please make sure to check the tracking information before emailing about the location.
INTERNATIONAL ORDERS ARE SHIPPED AT THE RISK OF THE SHOPPER. All international orders are shipped via USPS and are handed off to your local post office. Most tracking information stops updating once it leaves the USA or is marked as 'delivered' when it enters the destination country. It can take up to 1-6 weeks to receive your order. Often packages can get held up at customs for an extended period of time. Please check with your local post office if you are concerned, they may be holding your package with customs fees. If you wait too long, your package may get returned, in which you must pay for shipping again to have your order re-sent. Customs and import duties may be applied to deliveries when your order reaches its destination-- we are not responsible for these fees.
We do not accept returns on ceramic artwork.
We do accept returns/exchanges on clothing items if they are in pristine condition however cost of shipping will not be refunded.
An additional shipping charge may apply when dealing with an exchange.
Please be respectful when emailing about about orders. we are real people who want to happily resolve shipping issues :-)
WHOLESALE, RETURNS, SIZING QS, SHIPPING: HI@LORIENSTERN.COM
OTHER INQUIRIES: LORIENSTERN@GMAIL.COM